As off today its been extactly since 1 year that i have left NCR….(30th April) Jeez… time flies so very fast that its been a year…. I must share the good old memeories of NCR….Just reflecting back to the moments where i shared the good, bad and the ugly!!!
I got attached to NCR sometime back in Sept 7th 2002 after 3 rounds of interview. I still recall those moments where i had to attend 3 rounds of interview just to get the job in hand. I remember angela testing the knowledge of my mandarin as i mentioned on my resume that i am Bilingual. Having that sick felling on the pit of ur stomach and questions keptdrilling on my thick skullif i will be qualified for the job… That evening when i came back home i recived a call from My Reginal Manager Angela that i was selected and that i could join the company on the 7th Sept. It was one of my happiest moments.
I joined NCR as Customer Service Management for the Incidenent Management when i was 20. I was the youngest to have joined the MSC. I rem all my staff calling me “NCR Baby” I was attached to DBS bank for 1 week on job training and to see how the banks handle the ATMS, cashflows,engineers that handled the machine and of coz i had to be well trained on how to rectify the machines.
to monitor the ATM network and ensure all the incidents are addressed or attended to promptly. The primary interface is to work directly with all the customers both internal and external. To ensure the customer’s entitlement of services, remotely that has not been escalated. To also understand the problem and help facilitate the resolution of a problem. Other responsibilities were to manage and minimize ATM downtime, Ensuring incidents which require attention. Co-ordinate and dispatch second level maintenance. Generate customer-related reports to customers. Ensuring that replenishment for overnight incidents is completed by stipulated time. To be responsible for day to day operations of the team and to take on a supervisory role to ensure efficient delivery of services. Expected to ensure the committed service level arrangements with its customers are met. Ensure correct and timely closure and completion of all incidents, solving problems, operating with known solutions and lastly participate in planning and implementing personal and career development activities for the team.
Sometime back in April 2004 i was promoted to handle a different job where my boss felt that i would fit the bill perfectly. I was appointed as a Cash Management Analyst to manage the loading and collection for DBS ATM/CAM ATM network. To also produce replenishment schedules for loading/collection. Review the forecast performance of each cash points to improve the accuracy of the cash points and network movement. Reducing the loading trips despite there was an increase on the machine network/withdrawal/depository. Increasing the ATM cash utilization. Submitting the daily cash replenishment schedules to Cisco on the stipulated timing. Liaising with Cisco to fulfill day-to-day cash operations. Modify cash point’s parameters when necessary. Add/Delete & maintain database for al the cash points movements. Reconciliation of Cisco and DBS Statement cash balances. Ordering cash from BCCS and also initializing host figures.
My responsiblities grew more day by day. There was so much of calculations to do, analysing the cahsflows for individual atms wasnt that easy. We had more that 1000 atms around singapore just for DBS banks. SO just imagine the work load that evolves around me. But on the other hand the working hours were so flexible as i only got to work 3 days in a week coz i use to commit myself at work for solid 14hours just to finish up my work. That gave me a better chance to have 4 days to rest. It was very much a challenging job that i never failed to receive the Excellence award yearly. I was the only one in MSC team getting that award every other year… I must thank angela for giving me the oppotunity to further my studies and accomadating to my school schedules.
On the other hand i know i use to suck and drain my customer care agents blood by chasing them for the ATMS and engineers to bring up the machine so that the uptime will be good. My handful of agents were very much supporting team of members. They never said no when i asked them to generate the reports and blar blar… I miss all those dinner and dance events we use to have , The recreation club, My office gym that i was there every other day and skipping my lunch just to work out.. Showering there…. My locker room.. which is my rest room for me to snore.. the kopitiam where i get my mornin bfast for myself and the rest.. The carpark and the staircase for our gossip sections… The pantry for all those delicious yummylious food stored… My word station.. My table filled with Pictures, Flowers, teddies,.. My personal cupboard where i store all the tidbits….
I miss the attention of my secret admirers sending me bouquets and my receptionist calling me on my direct Fone jus to inform me of the flowers….. Good solid 7 years of dedicating myself to NCR.. World regonised company…! I am very much proud that i grew from this company and i have learned so many tings within the 7 years of dedication….
It was a very excruciating moment for me to tender my resignation.. To the degree that both my bosses didnt want to accept my letter. I had to explain my situation and my plans for the future. It was hard to leave a job that was paying me so well.. and i was getting a promo .. but i decided to leave the offer… Thanks for the wonderful moments NCR….. MY email Sign off…..
Cheerio,
Jasmine.G ஜாஸ்மின் கோபிநாதன்
Cash Management Analyst
NCR Singapore Pte Ltd 750A Chai Chee Rd, #06-01 Technopark@Chai Chee, Singapore 469001 Tel:64439608/63193664 Fax:63193610 Mail:Jasmine.Gobinathan@ncr.com
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